![]() ![]() If you have a warranty issue or questions about the condition of your Gerber Knives product, please contact us and we will advise you on how best to proceed with submitting your warranty claim to the manufacturer. Contact Knife Country USA for more information about your warranty. If your knife or other item was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee. Products are not intended to be used as hammers, chisels, pry bars, or screwdrivers. Gerber Knives does not warrant its products against normal wear or misuse. Defects and repairs not covered under warranty: In these situations, Gerber Knives will furnish a currently manufactured item that most closely matches the item sent in for repair. Gerber is a company dedicated to making knives and tools that combine high quality materials and innovative designs that will stand up to a lifetime of use. Some products cannot be repaired depending on the limited availability of parts. If youre looking for warranty service on Gerber brand merchandise please visit. Since Gerber KnivesGerber Knives will return the original item without a replacement. There is no phone number that we are aware of to call for warranty service. Gerber Knives will repair or replace with a new item (at their option) any Gerber Knives product that is defective. We can ship the following items: pocket clips & screws, handle screws, thumb studs, clip/buttons & springs for multi-tools.The Gerber Knives Limited Lifetime WarrantyĮvery Gerber Knives product is warranted to be free of defects in material and workmanship for the life of the owner. These items include: blades/saws, jaws & implements for our multi-tools, and axel screws. Yes, there are some items that cannot be shipped. If your product does not hold sentimentality at Gerber’s discretion a comparable replacement will be provided to you of equal value.Īre there items that Gerber can't ship to me? Your original product will be returned to you as is. If you cannot repair my sentimental product, will I get another? ![]() No productivity is sacrificed with the addition of a 30. The innovative center-axis driver opens to align like a real screw driver, yielding maximum torque and rotation. The Center-Drive offers uncompromising performance through revolutionary design. If your product cannot be repaired, it will be returned to you as is. Stability in design and now color, grab the limited-edition Navy Blue Center-Drive with full bit set, leather sheath, and navy blade. However, technological advances may inhibit the ability to repair older products that have been out of production for an extended period of time. Gerber makes every effort to provide repair services whenever possible. While filling out the warranty form, be sure to mark the item as sentimental in order to retain the original. Continued rubbing on a sheath or pants pocket will cause the coating to wear through over time or contact with any metal objects will scratch the coating. Is there anything I can do? Will Gerber Gear warranty the finish or refinish the product?Ī black Teflon or black oxide coating is applied to specific knives for ornamental reasons. The black finish on my blade is peeling or coming off. If the replacement item is discontinued, you will be given the option for a similar item as replacement or store credit to. What if the item I am hoping to replace is discontinued? Yes, like all Gerber products, customized items are covered under the Gerber Guarantee. To submit a warranty claim outside of North America, please email my Customized item covered under warranty? I live outside of North America, how do I submit a warranty claim? Gerber's warranty covers material and manufacturing defects. No, stolen or lost products are not covered under warranty. This will likely only happen in the case of a custom item, or when a repair is authorized. Do I need to send my defective item into the factory?Īt this time, you do not need to send items into the factory unless told to do so. ![]()
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